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Privacy Policy

Privacy Policy

Rio Grande Eco Villas
Operated by Rio Grande Span & Villas, S.A.
Republic of Panama

Rio Grande Span & Villas, S.A. (“the Company,” “we,” “our”) is committed to protecting the privacy and personal data of visitors, clients, prospects, and users of the Rio Grande Eco Villas website and related services.

This Privacy Policy explains how we collect, use, process, store, and protect personal information in connection with our real estate development and marketing activities in Panama.

By accessing our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

Privacy Policy - the basics 

A Privacy Policy is a formal statement describing how a website or business collects, uses, discloses, processes, and manages personal data. It also reflects the organization’s commitment to safeguarding privacy and outlines the mechanisms implemented to protect personal information.

Different jurisdictions impose different legal obligations regarding privacy disclosures. You are responsible for ensuring compliance with the laws applicable to your own activities and location. While this policy is designed to align with Panamanian regulations and general data protection principles, we recommend seeking independent legal advice for specific compliance matters.

We may collect the following categories of information:

a. Personal Identification Information

  • Full name

  • Email address

  • Telephone number

  • Mailing address

  • Identification details required for reservation or purchase contracts

b. Transactional Information

  • Payment details (processed through secure third-party providers)

  • Reservation agreements

  • Purchase documentation

c. Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data via cookies or analytics tools

d. Marketing Preferences

  • Subscription to newsletters

  • Event registrations

  • Inquiry forms

What to include in the Privacy Policy

Information may be collected through:

  • Website contact forms

  • Reservation or purchase forms

  • Email or WhatsApp communications

  • In-person meetings

  • Digital analytics tools (cookies, tracking pixels)

We collect only information that is reasonably necessary for legitimate business purposes.

Why We Collect Your Information

We collect and process personal data for purposes including:

  • Responding to inquiries

  • Providing information about lots, homes, and amenities

  • Managing reservations and sales transactions

  • Coordinating site visits

  • Sending project updates and marketing communications

  • Complying with legal and regulatory obligations

  • Improving our website and user experience

We do not sell personal data to third parties.

Sharing of Information

We may share personal information only when necessary with:

  • Legal advisors and accountants

  • Notaries and government authorities for property transfers

  • Authorized constructors (when coordinating construction)

  • Secure payment processors

  • IT service providers assisting with website hosting or marketing systems

All third parties are expected to maintain appropriate confidentiality and data protection standards.

Data Protection and Security Measures

We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including:

  • Secure hosting environments

  • Restricted internal access to sensitive data

  • Password-protected systems

  • Use of secure third-party platforms for payments

However, no online transmission or storage system can be guaranteed to be 100% secure.

Data Retention

Personal data will be retained only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, contractual, and accounting obligations

  • Resolve disputes

When no longer required, data will be securely deleted or anonymized.

Your Rights

Subject to applicable Panamanian law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion where legally permissible

  • Withdraw consent for marketing communications

Requests may be submitted in writing to the contact details provided below.

Minors’ Data

Rio Grande Eco Villas does not knowingly collect personal data from minors without appropriate parental or legal guardian consent. If we become aware that such information has been collected inadvertently, we will take appropriate steps to delete it.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Analyze visitor behavior

  • Enhance user experience

Users may adjust browser settings to decline cookies, although some features of the website may be limited.

International Users

If you access our website from outside Panama, you acknowledge that your information may be processed and stored in Panama or in jurisdictions where our service providers operate.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contact Information

For privacy-related inquiries, please contact:

Rio Grande Span & Villas, S.A.
Rio Grande Eco Villas
Republic of Panama
Email: info@riograndeecovillas.com
Phone: +507 6090-3223

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